Full terms
- 01
What the guarantee covers
The Deadline Guarantee applies to fixed-scope projects with a signed statement of work (SOW). The SOW lists the milestones, what each one includes, and the final delivery date.
If we do not deliver the agreed scope by the final delivery date in the SOW, you do not pay the remaining balance on the project.
- 02
What counts as delivered
A milestone is delivered when the work described in the SOW for that milestone is available for you to review: on a preview link, as test builds, or in production, as the SOW specifies.
The final delivery is complete when all milestones in the SOW are delivered.
- 03
When the deadline moves
The delivery date moves by the length of any delay caused outside our control, including: late feedback or approvals beyond the review windows in the SOW; late access to accounts, content, data or third-party systems you are responsible for; and changes to the agreed scope.
When something like this happens, we tell you in writing, with the new date, before the original date passes.
- 04
Changes to scope
New features or changes to agreed features are handled as change requests. Each change request is quoted with its effect on price and timeline, and only goes ahead once you approve it in writing. The approved change updates the SOW and the delivery date.
- 05
How the waiver works
If we miss the final delivery date for reasons on our side, the remaining unpaid balance for the project is waived. Payments already made for delivered milestones are not refunded.
We still complete the agreed scope. The waiver does not end the project.
- 06
Ownership
On payment for each milestone, the source code, designs and other work delivered in that milestone are yours. Accounts we set up for the project, such as hosting, app store and domain accounts, are created in your name or transferred to you at handover.
- 07
What the guarantee does not cover
Dedicated-team and product-partnership engagements, which are billed monthly against a shared roadmap rather than a fixed scope.
Third-party approvals outside our control, such as app store review times, payment gateway activation or government registrations.
Delays caused by events beyond either party's reasonable control.
- 08
Questions
If anything here is unclear, ask us before you sign. The SOW for your project is the final word on its scope, dates and terms.
Questions before you sign?
Write to contact@smarttechbros.com and we’ll walk you through it.
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